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Level 1: Joiner
Posts: 1
Registered: ‎07-06-2021
Accepted Solution

keep my number

So my wife has joined 02 as part of my plan 


Now to keep her number I've been told: 


Text "PAC" to 65075

then go to 02 and enter new details to keeping the old number. 

what I want to know is: 


I have a new SIM card arrived does she need to get her pac number then put the new sim car in? 

or does she just need to fill out the keep my number section on 02 then keep her old sim ? 

Level 42: Skillful
Posts: 2,433
Registered: ‎04-04-2012

Re: keep my number


You will need to put the new simcard in the phone when it arrives, which will have a temporary o2 number.

Text PAC to 65075 on the current network and then fill out the form or call customer services and give them the PAC code.

Full details are here: https://www.o2.co.uk/help/account-and-billing/switch
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

We are all customers and dont have access to any o2 accounts