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keep existing number while changing SIM card size

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Anonymous
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on ‎13-12-2017 16:39

on ‎13-12-2017 16:39

my new phone requires nano SIM. how can I keep existing number on new nano card. done the text swap thing and still nothing
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Bambino
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on ‎13-12-2017 16:41

on ‎13-12-2017 16:41

@Anonymous Have you switched your phone off and back on again? How long ago did you do the swap? It can take 24 hours for it to register on the system.

I DO NOT WORK FOR O2



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Bambino
Level 86: Prestigious
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on ‎13-12-2017 16:41

on ‎13-12-2017 16:41

@Anonymous Have you switched your phone off and back on again? How long ago did you do the swap? It can take 24 hours for it to register on the system.

I DO NOT WORK FOR O2



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Anonymous
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on ‎13-12-2017 16:49

on ‎13-12-2017 16:49

switched it off didn't work. about 3hrs ago now. my new nano may not be activated. says emergency calls only
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jonsie
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on ‎13-12-2017 16:50

on ‎13-12-2017 16:50

Has your old sim lost service yet?
Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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on ‎13-12-2017 16:51

on ‎13-12-2017 16:51

no
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jonsie
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on ‎13-12-2017 16:53

on ‎13-12-2017 16:53

Then do the swap again or use the form

 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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on ‎13-12-2017 16:55

on ‎13-12-2017 16:55

try it now.
do I need to activate new nano SIM first
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Anonymous
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on ‎13-12-2017 16:59

on ‎13-12-2017 16:59

looks like I gotta wait longer. just tried doing it again and had text saying it's currently in process. thanks all for help👍
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MI5
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on ‎13-12-2017 17:13

on ‎13-12-2017 17:13

It won’t start until tomorrow.
Once your old sim switches off reboot the phone with the new sim in every half hour.
It may take upto 4 hours to come online.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎13-12-2017 17:14

on ‎13-12-2017 17:14

They must be busy. Hope they sort soon 🍀

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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