how to end my contrat

[Anonymous]

l i  have now tried 5 times to end a contract on my o2 account ,am i the only one having this trouble .....here the list of excuses 

1. last payment not made 

2. too busy call back later

3. system down 

4. on live chat hold from 9.20

5. no open until 10 am on sunday call back later 

anyone got an idea this has been going on for weeks and im totally fed up do they really think i will change my mind with such bad service? help and advice needed please 

[MI5 · Accepted solution]

All we can suggest is to keep trying.
Help here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[Cleoriff]

If you have tried everything in the link provided by @MI5 then sorry but you will have to persevere with customer services http://www.o2.co.uk/contactus

[Anonymous]

I have had the same problem O2 everytime i call they just hang up when i am explaining my situation and when i try to cancel my account they say either system is down or payment couldn't process or there is a glitch in the system are you kidding me??? when i called them earlier to make payments towards my contract it was perfect they really need to fix up

[adamtemp64]

 You can always use the good old Royal Mail method to cancel as explained here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/td-p/566774

[jonsie]

Call 202, option 2 and then zero early morning.

[MI5]

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@adamtemp64 wrote:

 You can always use the good old Royal Mail method to cancel as explained here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/td-p/566774

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Same link as above