Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Leaving o2

So I’ve got a new contract with Three and I’ve requested a PAC to keep my o2 number, by doing this does it mean my o2 contract will be cancelled since Three notified them of the PAC. Also if so, will my tariff also be cancelled or will it just be my ...

Resolved! Sim only deals

So I’ve just acquired a pay monthly sim so when it arrives do I pay the bill then or is there a set date I must pay by?

Resolved! Roll over

Does my unused data roll over? How do I know how much is on my package & what remains?

Trouble making and receiving calls

Hi I regularly have trouble making and receiving calls on my redmi xaomi 11... Any ideas? I've checked all the normal trouble shooting problems and none of them are working.. any ideas??

Resolved! Phone cut off

Currently trying to get hold of o2 as my phone has been cut off and need to pay my bill. how do I do this?

Resolved! Billing

My is my next bill only 16 days after I have paid the last one?

No signal due to network fault

I have had no signal in my home for two weeks at this time. O2 keep saying they will provide an update in a week. Today an update was due and the only thing that has changed is the date of when the update will be provided. I've been with o2 since it ...

Account not recognised

I have recently transferred from virgin to O2.Today I have received an email inviting me to view my first bill.When I try to sign in to my account I am told that I have no product or services registered

Resolved! You are using my email address incorrectly

My email in my o2 account is correct, i.e. trevlp**Personal info**I get text notifications from you that you are sending emails to this address but, unfortunately, you are putting a full stop on the end this address, consequently I am not receiving s...

Free Samsung galaxy buds2 SMS text issue?

I ordered a phone with the offer of some free Samsung galaxy ear buds. I understand the T&Cs and know I will get a text with a voucher code after 30 days of purchase.However my 30 days are now up but I am yet to receive the text. Have anyone else exp...

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