Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Adding a device to my account

I am trying to add a pay monthly contract to my existing account which already has a pay as you go device on it but it is not letting me… any ideas?

Resolved! Apple Watch

If I purchase an Apple watch, and my device plan is £20 and my airtime plan is £5, will one single payment of £25 show on my bank statement, or will they show as 2 separate payments?

Resolved! Open Discount - validated but cannot apply

Hi, I am entitled to the OPEN discount through my employer. I sent the text, got the code & entered on the OPEN page. However, I can't get past 'validated' to the 'add discounts' section. I keep getting an error. Can anyone please help me to do this?...

Resolved! Voicemail won't connect

My voicemail won't connect at all. I have tried dialling 901 and the shortcut on the phone, but it just beeps and won't go through. I have a full signal and can make calls but not check my voicemail when I know I have messages. Any suggestions?

Outbound Retention team

Hello,I'm out of contract and wasn't happy with the upgrade offer by the inbound customer service and got my PAC. However, I then got a call by 'outbound' retention team who made a much better offer but I didn't accept as the call was already 20+ min...

Resolved! Porting - Old sim dead, but number not transferred

Hi all, New contract 5 days old (flip 4)requested port at sign up and has just started today, i lost signal on old sim at around midday today and 'out of service message' when try call. ...However as of 6 hours later, the ported number still has not ...

Resolved! Loyalty

Is there a discount I can get if I renew my contract

User experience

The new user experience is terrible. A simple printout of a VAT invoice of a bill is almost IMPOSSIBLE to find easily. I am so far 22 clicks in and still haven't found it. What's going on????

Resolved! End contract

How do I find out when my contract ends? Can't find the answer anywhere.

Live chat - presumably the live bit refers to a partially deaf sloth?

How does live chat take so long to achieve so little? 1st experience - enquiring about what deals were available to get me from vodafone. The whole chat took just short of 2 HOURS. In which time, he made one offer which was worse than the O2 website ...

O2

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