Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I orderd a phone from 02 on the 9th of july it still hasnt came

I orderd a phone from 02 on the 9th of july 2023 I still haven't received it iv been on phone 3 times over hour and 40mins they they hung up on me

Resolved! Change tariff instant?

If I change my tariff now, will it be instant or will I need to wait until the next bill date to get the new tariff?

Resolved! want to speak with one of the agents

Hi this is Kevin

Fraud team have blocked my account 3 weeks ago and I’ve heard nothing

My account was blocked by the fraud team 3 weeks ago and I’ve heard nothing. Just seen some info here so thought I would reach out as Customer service can’t help after several calls and emails I’ve had no response. 21 days without a phone is becoming...

Resolved! Overage Allowance Charges

Hello I received a text advising my recent order had been placed and I didn’t order anything.A second message advised that overage allowance charges had been added to my account. I didn’t request this and can’t get through to O2 on the phone.can anyo...

Resolved! Can't make phone calls

I can't make phone calls, and most incoming calls come up as private number even when I have the contact saved in my phone. Texts and data working fine, I've tried swapping the SIM for a new one in store with O2, to no success. When I swapped SIM int...

Resolved! voice calls

i was transferred from Virgin to O2, i was told that my charges would not increase but i find that i am picking charges up for voice calls, i never picked up charges for voice calls when i was with Virgin

Ridiculous Charges Abroad

I recently travelled to India and understand I should have been offered a roaming bolt on at £26 for 100MB, £45 for 500MB or £65 for 1GB. I also already subscribe to O2 travel which I understand isn't available here.Depsite this when I landed none of...

Resolved! Upgraded (Bundle)

when i got my upgrade (Phone just arrived today) it said i could get earbuds too but cannot work out or find out how i go about getting the earbuds that was in the bundle please can anyone help point me in the right direction

Contract

Can I change an out of contract number for a in contract number

O2

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