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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by • Former Staff
  • 115601 Views
  • 24 replies
  • 5 kudos

Resolved! Spend limit

Account all up to date financially. Trying to make a in app purchase but it’s saying I’ve reached my spend limit. When I have not. How do I change this?

Sim not transferring number

I got a new iPhone 12 yesterday and new 5G sim. I followed the instructions to transfer my number to new sim and it cut off my old sim pretty instantly. I’m now 32 hours in and the new sims not activated. Every time I ring customer services I’m told ...

Rsben by • Level 1: Joiner
  • 197 Views
  • 3 replies
  • 0 kudos

Resolved! Accessories in the post?

I changed tariff yesterday. Now I have messages about ‘my order’ and texts about ‘accessories in the post’ that need to be signed for. As far as I know, I only agreed to change tariff. What are these things coming via post? Any ideas?

IreneK by • Level 1: Joiner
  • 164 Views
  • 4 replies
  • 0 kudos

Resolved! PAYG to Sim only deal.

I currently have a PAYG with just over £6 of credit on. I have seen a Sim deal that I am interested in:- 10 gb data 12 mth airtime £17 Can I carry across the credit on my PAYG to this SIM deal and if the 10gb Data turns out not to be enough can I cha...

PaulD by • Level 1: Joiner
  • 107 Views
  • 1 replies
  • 0 kudos

Resolved! new sim

phone is samsung a3moved from ee to o2 sim onlyhave inserted new o2 simnotification on phone saya unlocked simcan't activate new o2 sim

GG3 by • Level 1: Joiner
  • 146 Views
  • 1 replies
  • 0 kudos

Resolved! Free gift

Were is my free gift watch

Phill53 by • Level 1: Joiner
  • 72 Views
  • 1 replies
  • 0 kudos

Resolved! Payment

Hello, I’ve been having messages that I haven’t paid my monthly payment this month, but the payment has been taken out of my bank, can someone help me with this please

Can't send text to enter competition

I have tried to look online but can't seem to find an answer to why I can't seem to be able to enter a text competition. I used to be able to send texts fine but last couple of months every time I try it fails I thought it was that the number was bus...

walsh2019 by • Level 1: Joiner
  • 2475 Views
  • 2 replies
  • 0 kudos

Resolved! Iphone 12 pro weak signal

I got the new iphone 12 pro on 23/10/20 and all seems ok, but the signal seems to be much weaker. The phone either has just 1 bar of 4g or goes to 3g all the time and also most of the time when the phone is connected to wifi it shows it's connected t...

jcf964 by • Level 1: Joiner
  • 2186 Views
  • 15 replies
  • 0 kudos
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