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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237009 Views
  • 2 replies
  • 2 kudos

Customer service inadequate

I had two accounts with O2. I requested early termination of one of them, so I was charged termination fee. However customer service has agreed to refund the fee as credit for the other one, I was told there is a note on my account explaining this.My...

Vinc by • Level 1: Joiner
  • 506 Views
  • 2 replies
  • 0 kudos

Being charged for phone calls abroad

Being charged for calls while abroad but roaming was turned off on SIM and data, no calls were made by myself while abroad at all

Fergo by • Level 1: Joiner
  • 611 Views
  • 2 replies
  • 0 kudos

Resolved! Require a PAC code

I Require a PAC code and a final balance for my account. 

XYZ123 by • Level 1: Joiner
  • 446 Views
  • 2 replies
  • 0 kudos

Paying for two contracts since merger

I have previously been with Virgin and now companies are merged I was offered an upgrade in August with 02, I am now paying for two contracts with Virgin refusing to cancel contract and have been told I still need to pay it despite 02 saying I am due...

Chlo12 by • Level 1: Joiner
  • 522 Views
  • 3 replies
  • 0 kudos

Resolved! Extra

Hiya, I just sign new monthly payment SIM card only contract with o2 today , and I received email from o2 which said I have to click link and pick best free option for me, I don't really understand what option that link it's about, also when I click ...

Marek_B91 by • Level 1: Joiner
  • 339 Views
  • 1 replies
  • 0 kudos

Device plan

Why am I getting 02 Error 500 when I'm trying to pay my device plans

Resolved! How to contact to pay?

Hi, I asked for my number etc to be cut off and they said they'd do so and there would be directions on how I can pay my final amount (device cost). That's been done, can no longer access this in My O2, and call the number ending 0217 that they tell ...

DeeS77 by • Level 1: Joiner
  • 2376 Views
  • 1 replies
  • 0 kudos

Resolved! Extra charges

Why is there a £30 extra charge on my bill? 

Deyslzaf by • Level 1: Joiner
  • 354 Views
  • 1 replies
  • 0 kudos

Resolved! Still being charged

I cancelled my contract in August they said i'd still have to pay for September but then i'd be done and now i have another bill telling me im overdue

Famalam by • Level 1: Joiner
  • 365 Views
  • 1 replies
  • 0 kudos
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