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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! Last bill

Received message on 19th August saying I can view on bill in my o2 account, well its not there and cannot seem to get on online chat to get this sorted plus I been charged £43 for line rental that I have not had as my number was transferred to a new ...

Resolved! How to check PAC progress?

Hi,I ordered a new O2 pay monthly SIM at the weekend and added my PAC from EE during the order. I now have my new O2 SIM however it still has its own number and my old EE sim service is still active.How do I check the progress of applying my PAC? I c...

Data stopped working

I have 10GB left of 25GB allowance. Stopped working, tried everything even swapped SIM into another O2 phone - still no data. Can't get through on chat - only option is a callback to me in 3 days! I have six accounts with O2, needless to say I am now...

Resolved! High Data Usage

I have just received a text to say i am near to my monthly limit which is surprising as i've not had this before. I have 15GB of data as part of my tariff and my o2 is reporting i have 3 left. My huawei phone is reporting a figure which is a lot less...

Resolved! Cancel disney plus

Hi how do i cancel my disney

Resolved! No signal

Today no signal says doing work on network tower in my area mmmm I don’t think they are as it 100m+ away from my house kids back at school no landline so now school can’t ring me if there’s an issue etc

Resolved! Disney +

How do I cancel my Disney+ suscription?

IMIE number

Need the IMIE number for my old 7+ 1 phone

Resolved! Missed payments

hello, I have had no access to my phones capability for the last week now due to previous missed/ delayed paid bills in the last few months, I have paid everything which I should have paid already however I still don’t have access to my internet or m...

Billing

My outgoing calls text etc had been restricted due to late payment I've now paid the outstanding balance and it says I've not paid and phone still not working

O2

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