Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charges

I have the £11 simplicity plan with 300 anytime minutes. I recently had to call a 0845 number and I was charged for this call. Why?

Resolved! My Phone Acting Dead...but it is alive.

My phone has a full battery and plenty credit. It does not receive or send texts or phone calls,not even to O2.

Resolved! Move contract to another country?

Hi everyone, I currently have a 2-year pay monthly contract (unlimted everything and international favourites) until April 2015. I will be moving back to Germany in November and I was wondering if there is any way I can transfer my contract over to t...

Resolved! New O2 Contract - would like to keep number and transfer

Hello - I have just received a new Pay Monthly phone. I would like to transfer my existing mobile number from Three which I understand I can do by requesting a PAC number - that's fine. However, the telephone number that came with my new copntract is...

Resolved! Pay Go Go Go

We were thinking of changing to pay and go go go but just wanted to know something please.At present we have been topping up and get credits go on every three months which we save up...if we change to pay and go go go, do we still get the same credit...

Resolved! phone blocked after 2 days after paying the bill!

hello, i payed my bill for a pay monthly phone which i had gone overdue and failed to pay at first and now after 2 days after paying the bill it still hasnt come back on eg unblocked the phone so i can make phone call and go on the internet any help ...

Resolved! top up issues

I topped up my son's phone on Saturday night with £10, he got the confirmation and had about £14 credit, he tried to call from it yesterday and it said he had 18p.....I have no idea whats happened, checked his calls to make sure he hadnt actually don...

Trying to Upgrade

HiI'm due an upgrade but can't afford one of the new phones - the Nokia 920 refurb caught my eye and I fancied that. (£14 pm and £60 to pay)If I go via the plain Shop online it is in stock and I can buy it but if I go via my Upgrade options, it's the...

Resolved! Sim swap

I recently had my phone stolen and I asked for my contract to be switched back over to my old phone, so I gave o2 my sim number and you said it would be switched over. now it says that I have signal but I can't call, send sms and I dont have 3g.What ...

Resolved! re unlimited texts

how many texts do you get in unlimited texts

O2

Forum Posts