Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! online live chat

Anybody else having problems with live online chat.tried lots of times keeps saying 'failed to connect to server'

Resolved! Short Code 70101

Hi. I just got my bill and see that I was charged £10.00 under 'Short Code 70101'. What is this please? Robert.

Resolved! Using PAC but keep my contract

I work for a company that prides itself on providing an excellent customer service. This is not a good customer journey! I spent one hour on the "online chat" service before I received my PAC last night.I have a PAC to take my number to another provi...

Resolved! 85222

Hi. I've just received my bill and £15 of it were charges from this damn number. Can anyone suggest how to get help. Im disabled and skint....this just is not right... Many thanks

Resolved! Changing Mobile Number

HelloI would like to change my mobile number on my contract to a gold number from a PAYG sim number I'm thinking of buying online.Is this thread solution still valid?https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Changing-number/m-p/495956/high...

Resolved! O2 refresh and cancelling air time.

HiIs it possible to cancel air time and device plan All on O2 refresh after three four months of getting a new contract. Unfortunately I have to leave for 6 months because of job problem.I will pay the device plan off course .But will I have to pay f...

Direct debit

How do you set up on line a direct debit to pay my monthly bill. In error I cancelled my DD with LLoyds, want to set up a new one. Thanks Lorraine

Resolved! O2 Refresh upgrade and damaged phone

Hopefully this is in the right forum.I am on O2 refresh and I can currently upgrade my phone. The messages on my O2 say they will pay off the remainder of my device plan if I choose to tradein and upgrade.Can someone explains what this means please?I...

Resolved! New sim activate failure? Acount suspended?

My phone was stolen 4 days ago. Called and let O2 know about this. Yesterday I did went to O2 branch to get a new sim. Because i knew there will be problems activating my new sim ( security standard issues ) i did contact O2 by live chat asking them ...

Resolved! extra charges

Hello, I need help to stop extra charges which i never ordered/bought to charge me.It's about some kind of "8z PTY Limited" and "IFitness".As far as I know one theme is about games and other one it's app.How can I stop it from charging me every week ...

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