Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade on us advice needed

Hello everyone, so today (06/10/17) I received a notification from the MyO2 app saying "Speed to refresh, login today and upgrade today. On us." So went through with the upgrade paid 59.99 towards the contract to make it less of a monthly payment, op...

change surname

Hi I have got married and need to update my new surname on my account please - what do I need to do? My new surname is Harwood. Regards, Lucille

Charged for data even though on O2 Travel

Need some advice and reassurance that I am not going mad. The end of May me and my wife went on a cruise to the Norwegian fjords. We have O2 Travel so didn't worry about data. We also received a text confirming we have O2 Travel when our phone first ...

Resolved! Upgrade without phone alerts?

I have a contract that my son uses and he wants a new phone for Christmas. I was hoping to upgrade secretly and keep the new phone until then but don't o2 send alerts and a code to the phone? Obviously I don't want my son knowing I'm upgrading, so is...

Resolved! Roaming Charges

Beware when in Rhodes Greece O2 have charged me for roaming inTurkey. They refuse to budge and more or less say it is my fault. I have been with them for nearly 20 years and now will cancel both my contracts and go with BT

Resolved! Missing credit

I bought a new phone independently in July, and added to a long standing SIM only contract. The first month, I used a COLOSSAL amount of data, which I think was mainly downloading all the apps I had on my old device. I topped up close to the end of t...

Resolved! Cancelling Plan After New Bill

What a friendly community this looks like (Butters up members, before asking dumb question) Having joined, I'm on my way out, so our meeting will be brief. I have my PAC, I have my shiny new SIM, ready to be activated, and although I'm still waiting ...

Resolved! YUP - small crack on my iPhone 7 screen, will this effect the "upgrade on us" option?

Hi all, i have been on refresh since the 6s, but unfortunately just discovered a small crack on my screen. Will this effect my refresh options? (Which I plan to take advantage of to upgrade to the iPhone x) many thanks

Resolved! Swapping phone numbers between two O2 sims

I currently have two contracts under the one account with O2: A sim only plan that is about half way through a 12 month contractAn phone on a Refresh Plan that is about half way through Is it possible to swap the phone numbers between the two contrac...

Resolved! VAT bill for air time and call time

I am finding it really difficult to get copies of previous air time and call time bills showing VAT.They can be posted to me with a charge but why should I pay for these?Why can't I download VAT bills or have them emailed to me? I cannot be the only ...

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