Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

02 can't find my payment

I paid my bill using the sort code and account number given. And used my mobile number as reference. (As community manager Martin wrote here before)Barclay's confirm payment has been done. Amount is clearly taken from my account.Still 02 can't find i...

Resolved! Upgrade

Hi just wondering I've taken a phone out in August 2018 and I've also just taken out a tablet plan yesterday can I still upgrade my phone in July 2019

Resolved! Cancel tariff

I need to cancel my tariff on one of my tablets how do i go about it

Resolved! 2019 july consumer free offer

Can anyone help me out I got a upgrade to samsung s10+ and I did this online with the phone it said I can came my free gift . I have gone on www.02.co.uk/gift to claim my gift. Now it ask for me to put in Access code . Can anyone please tell me where...

Resolved! Incoming premium messages

How do I stop incoming premium messages currently being charged at £3.75 each? No phone number for customer services, I have no social media and no time to go to an O2 store to get advice

Resolved! Changed Sim only

Just changed my sim only on the o2 app to a slightly cheaper one. I said that I’ve got an iPhone and I’m keeping this sim but the email I received said that they will give me delivery information about a new sim? Is this just part of a standard email...

Resolved! Airtime

I’m nearly finished paying for my device. What happens to my airtime ? Do I need to cancel this?

Resolved! Direct debit

Can I change the date of my direct debit?

Resolved! Pin Blocked

I have new phone....my sim is blocked.Please provide me with pin number. Thanks

5G service in October

I've recently upgraded with o2 to refresh to a 5G handset, and just popped my o2 sim in from the old phone to continue using my number as usual. In the Mobile networks the Network Mode already states 5G/LTE/3G/2G (auto connect) as network options. Wh...

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