Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Payment

So on the 2nd of March a payment came out my bank. Now today they want another payment. I have no funds and it's been very hard for me because I'm a single dad with 1 kid. But I cant afford 2 lots of 55 a month. Should it be best to contact them.

Pac code

Move from EE TO O2 on 31st March. Got pac code off EE but can't get thro to O2 so done the pac code online and said it will be done In 2 working days. Its still not transfered over number yet

Network status

Anyone in Newcastle, is the o2 network working for you? Wont let me do outbound but will let inbound ppl ring

Resolved! Blocked my phone

I reported my phone as lost about 5 weeks ago. I have now had my phone given back, can I have it unblocked? It’s all in my name

Resolved! Paid Bill but says Overdue.

Hi, i paid my bill on the 30th of March when it was due and it definitely got paid as it’s on my bank statement. However, today I checked my O2 App and noticed it said I was overdue on the payment that had already been paid?Can someone help as I don’...

How can I cancel my phone insurance

How can I cancel my phone insurance for my Samsung s10

Extra charges

Just had bill in no way of contacting o2 no live chat not emergency so wont deal with me on phone bill has an extra 6.75 charge on it this month with zero explanation any ideas please cheers

Resolved! UPFRONT TAKEN

So I paid £20 upfront for a ipad 2019 10.2. The deposit was taken but I’ve heard nothing from 02 regarding the order. It hasn’t appeared in my orders section and the money has been taken out of the bank? Does this mean it’s on its way and awaiting di...

Resolved! Moving aborad O2 refresh

Hello,I am currently on an O2 refresh contract. There is atleast year left on the contract, however in less than 6 months (current global situation permitting), I will be moving to Sweden.I am happy to pay off the device etc., but is there anyway to ...

Resolved! Lost data bolt on

I started a 24 month contract around 12 months ago. I got 25gb data along with 50gb data added as promotion. When I logged onto my account today the 50gb has been removed leaving just the 25gb. Any ideas on why? Isn’t classed as urgent so o2 won’t ta...

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