Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim card

Got new device all set up but sometimes fires up insert sim no service then ask which sim to use

Resolved! Remove Data Bolt on

I was wondering whether you can remove a data bolt by doing it online or the app? I can’t seem so find an option to remove via any of these - has anyone else? Many thanks.

Resolved! Handset upgrade

I signed up 3 months and 13 days ago and was GUARANTEED an upgrade in 3 months with no credit checks. Now I'm being informed that it'll be another 2 months 17 days until this is possible. What can I do? I feel I've been cheated and lied to!

Resolved! Device upgrade

I upgraded my airtime plan 4 months ago to £20 pm without upgrading my device but now I want to upgrade my device, when I go to upgrade it gives me a price for the whole plan does this mean my recently added plan of £20 pm will be added to any new up...

Resolved! VVM iPhone X

Struggling to get VVM working on imy iPhone with O2

Upgrade today and O2 will pay device plan

Hi, it says on my mobile O2 app that if I upgrade my device today that O2 will pay the remaining device balance (mine is £36) but when I click upgrade it tells me I have to pay the £36 in order to upgrade? How does this work, any help please

Resolved! Extend bill

I’ve extended my bill. And my phones been cut off twice. I don’t understand why this is happening it’s bad customer service. If I’ve agreed to something why is it being ignored not once but twice

Resolved! Phone being cut off

hi allI've unfortunately gotten myself in a bit of a mess financially due to losing work because the lock down and missed my last 2 payments, I'm trying to contact someone at o2 to try and get this this sorted but as my phone has now been cut off and...

No order confirmation email

I ordered iPhone 11 pro max on 10th April but still not received my order confirmation email. Usually email arrive within few minutes.It's scheduled to deliver tomorrow but my PayPal transaction (early upgrade fee) is still pending and it seems O2 no...

getting a new offer nad want to keep the number

i am getting my daughter a new pay monthly sim deal.she already have an iphone that is locked to o2. i want to ensure that she will be able to port her number after getting the new sim.there doesnt seem to be an option in the checkout process, and ca...

O2

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