Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay my debt

been cut off

Resolved! Waiting to receive my contract.

I put in for a contract Tuesday night, it came up saying that it will take up to 24 hours to be reviewed. it is now almost 96 hours since since and nothing has changed, the deposit has been taken and the contract has all been sent to me and accepted....

Resolved! disconnection

Good morning, My o2 phone has been disconnected because my monthly bill is outstanding, Unfortunately I have recently suffered a severe mental breakdown and am now unemployed because of my condition, am now receiving psychiatric treatment from Doroth...

Resolved! invoices

How do i see monthly top up payments i've made? I need receipts!

Resolved! Returning Device 30 day question

Hello, I bought a device online and I purchased it end of October but it arrived November 11. Now I don’t personally enjoy it so I was wondering if I’m able to return it. Because I’m unsure if it’s 30 days from when I got the device or when I paid fo...

Resolved! Unactivated sim, change plan

Hi, I have ordered a new sim only plan but want to change my plan and downgrade. I haven’t used the new sim. Do I need to buy the new plan and get a new sim or can I use this one I just recieved? I also need to transfer my old number across do I do t...

No service!!

I’ve come back from a holiday in the US and since I’ve had a block on my phone I’ve paid the extra charges so I’m in credit, but everytime I speak to someone they remove the bar and after 5 mins it’s back on again I’ve rang every day for 6 days and n...

Resolved! O2 Refresh contract changes

At present you can buy a phone on Refresh and if you wanted to, pay it off immediately (DEVICE plan) and the (AIRTIME plan) is cancelled.Am I right in believing that from the 17th December 2021 that this will no longer be the case and you will now be...

Resolved! Upgrade

Hi as anybody got any ideas what I can do I have been on a sim only since June I phoned 02 upgrade team up and asked when I can get an upgrade to a phone they said December in October 02 phoned me saying I could get a Nintendo switch which I got and ...

Resolved! Refund

Good Afternoon, My contract ended last month and however i have another payment has been taken today for the phone itself. How do i get this money refunded? Tom

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