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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 344987 Views
  • 2 replies
  • 2 kudos

Resolved! Bill over £100 not capped

Hi I'm in the Maldives and just received a bill with over £100 in data charges. When I arrived I got a text advising this would be capped at £51. Why is it so high? And what can I do to prevent further charges?

Hooper by • Level 1: Joiner
  • 1172 Views
  • 4 replies
  • 0 kudos

Resolved! Disney plus billing

Hello, I thought i would be able to receive Disney plus for free for 6 months when i signed up but i am currently being billed for it. PLease can i check what is correct?

Tash24 by • Level 1: Joiner
  • 519 Views
  • 1 replies
  • 0 kudos

St Lucia - O2 travel but no internet

We've just arrived in St Lucia and as the plane landed I received the "welcome to St Lucia it will cost you £4.99 a day" message that we usually receive when we arrive abroad.I can see the carrier at the top of the screen (Digicel), I can make a call...

LesleyH by • Level 1: Joiner
  • 1725 Views
  • 4 replies
  • 0 kudos

free calls to Ukraine - completely messed up

Hello Firstly sorry for my English, I’m still learning but realise is not perfect I’m loyal pay monthly customer from 15 years. Couple weeks ago O2 announced waive of all charges for communication to Ukraine due to the war. So I made some calls and t...

lord_kr by • Level 1: Joiner
  • 3325 Views
  • 8 replies
  • 1 kudos

Resolved! Cancel my sim

Hello I’ve just received my Sim card and I need to cancel as the signal is not good in my area

Dtriley by • Level 1: Joiner
  • 553 Views
  • 1 replies
  • 0 kudos

Add ons

i have justv received a bill with add ons from last month. Just checking that the add ons fall away for next month billing as i dont need them? Thanks Nick

nickgw4 by • Level 1: Joiner
  • 626 Views
  • 2 replies
  • 0 kudos

Resolved! Order late

Hi I order last 60 hours before I pad but still waiting for presses it’s mean no go ahead so please let me know where is the exactly order many thanks

Kh13 by • Level 1: Joiner
  • 350 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

my insurance bill was suppose to be split over 2 months but it's all been added to 1 month

Number porting

My number should have ported over yesterday by 6pm. As of today, my old number has gone dead, and still not transferred over to 02.Now been told should be done by close of business today. Worst mistake ever going to 02.

AS04 by • Level 1: Joiner
  • 557 Views
  • 1 replies
  • 0 kudos
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