Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237461 Views
  • 2 replies
  • 2 kudos

Resolved! New account

Hi, I’ve recently joined o2 and I can’t log into my account. It says to wait 48 hours and it’s been longer can you help please?

Resolved! Upgrade

Hi looking best offer can do for upgrade looking Samsung doesn't need to be newest aslong decent camera. I work for NHS and also have Virgin at home. I am currently on pay as you go with Samsung S9. Screen is damaged. So looking into upgrading.

SHELL1988 by Level 1: Joiner
  • 405 Views
  • 1 replies
  • 0 kudos

Resolved! Extra device

Hi all I've just got an upgrade, my first pay monthly contract with device. My question is can I add a new device for my partner? If so how do I do this?

Resolved! 11.7% contract price increase - above RPI so am I free to cancel?

I have an O2 pay monthly sim provided as part of a Virgin Media package.I have just noticed the price increased from £25/mth to £27.92/mth in April.This equates to an 11.7% increase.My understanding is that any increase beyond RPI allows me to exit a...

Jocko by Level 1: Joiner
  • 1407 Views
  • 2 replies
  • 0 kudos

Resolved! Contract renewal

My contract has just ended if I want to keep my phone for a few month at will my bill be cheaper automatically or will I still be charged full price?

Benakam64 by Level 1: Joiner
  • 525 Views
  • 2 replies
  • 0 kudos

Resolved! to active my sim

I got new sim card from the store and I need to activate but I dnt have way to call customer service to activate it

Danny15 by Level 1: Joiner
  • 446 Views
  • 1 replies
  • 0 kudos

Resolved! Exchange policy

Hi all,I am hoping someone here may be able to provide me with some clarity, as I have had anything but so far.I purchased a phone online on the 13th which turned up on the 21st on a 36-month contract basis. I got the new Phone (1) from NOTHING and i...

EXDosis by Level 1: Joiner
  • 1368 Views
  • 6 replies
  • 0 kudos

Resolved! New sim

Hi, I had my phone stolen and did get a new SIM card today. I’m a pay monthly customer. Is there anything I need to do to activate it ? I remember the last time I had to activate a sim I had to use the SSN. thanks for you help Axelle

Resolved! Name change

Hi, am am needing to change my last name due to getting married . How do I do this?

Jena by Level 1: Joiner
  • 575 Views
  • 1 replies
  • 0 kudos

Resolved! First Bill + Direct Debit

Hi all, My first bill was generated a few days after I took out my contract - 12th July - so I am expecting the first DD to come out tomorrow. For the past few days on my O2 app my airtime bill has had a green 'paid' icon above the total. However, wh...

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