Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Sim won’t work in new device

I have just started a new sim only deal with 02. I was sent my new SIM card and I bought myself a new iPhone separately. I inserted my new sim into new iPhone but was unable to activate the sim on that device (there was no service to allow me to send...

claire16 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Tap2Bill

I've been charged £1.25 for Tap2Bill. I have no idea what this is. I've checked my messages and I've never texted this number. Has anyone else had this happen?

Runner20 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Competitions

Hi,Why can’t I text in to radio or TV competitions anymore since I changed my number?

Jordan7 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrade discount code not applying

I received a discount code for money off the upfront cost of an upgrade, but no matter what I try i can not get the code to apply.I have checked the terms and it everything appears to be in order.Has anyone else had a similar issue?

Jblack95 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Accepted or fail?

Hello guys, Im Cristian. Let me tell my problem/mini story. So currently im with Eeee and i have left 2 month until my contract will end. Today was the last day whe i could get a note 20 ultra and claim that pair of buds. Anyway, i tried mKing the up...

Resolved! How to%20turn%20on%20WiFi%20

Hi, I’ve being trying for over a week to turn on WiFi & 4G calling on my iPhone XR. I’ve done everything I’m told to do, gone into my 02 etc and still can’t turn it on. Contacted 02 via twitter, who replied saying they’d done it and to wait 24hrs bef...

duchovny6 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Upgrade

Hello.can you please tell me if I can upgrade my iPad with an Apple Watch?my iPad contract is finishing next month, so I want to know if I can get the Apple Watch if not I will move to EE. thanks

Can I text on WiFi calling

When I’m at home I have no mobile signal, but I have WiFi calling, can I text on WiFi calling?

Nina3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New spam / phishing text ''from 02''

02 confirmed that the text I received today was indeed spam / phishing text The text states that 02 cannot make up your latest bill, there is some information missing from your account. It also says that to avoid payment of fees one should contact an...

Jenny105 by Level 15: Gaining a Reputation
  • 8 replies
  • 0 kudos

Resolved! Text received

Received text saying payment for my latest O2 bill could not be processed by my bank. I do not understand. Sent from 07552 512524. Suspect scam.

Billing9 by Level 1: Joiner
  • 4 replies
  • 0 kudos