Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Billing

My monthly bill is £30 and my bull has gone up to £102 can someone please tell me how this is even possible?!

Porting number to O2

Hi, I transferred my number from Virgin media to 02 on Monday 26/12/2022. My number was due to be transferred on 29/12/2022 but did not happen. I called O2 on 30/12/2022 in the morning and was told the issue will be resolved within 4 hours. Obviously...

Resolved! Need help

Don't no if this goes here so I got a new phone the Google pixel 7 pro and I'm paying 45 a month for 150 gb data unlimited minutes and texts but I don't need all this data but if I down grade I loose benefits help

Resolved! Working in Miami

Hi my daughter will be working in Miami can she use her mobile data allowance for 8 weeks I keep getting told different answers off O2 !

Resolved! Upgrade date extended by 3 months

Hi I was due my upgrade in 1 month but I’ve looked at my upgrade status and it’s been extended by 3 months. I’ve never missed a payment or anything so can’t understand why this has happened.

Resolved! It looks like I've been being charged TWICE for Disney Plus!

So, I very rarely check my bills. I didn't think I had to. I've always just trusted that O2 has been competent and honest.I've been going through my bills for the past tax year for my tax returns, and I've been shocked to discover that, although my b...

Resolved! 02 open

Hi does anyone have any idea how to add the 25% discount with o2 open

Resolved! Failed port from Virgin Media to O2

Like others I too have problems with a port of my old Virgin Media number to O2. I submitted the PAC before Christmas and was told the port would happen on the 28th. Port hadn't completed by the 29th so I rang and was promised a resolution by 6pm tha...

Number Port Gone Wrong

Hi. I've been waiting for my old (Three) number to port over since 29th December, which is when the old SIM was disconnected. My new O2 SIM has been saying "SIM not provisioned" since that date, so I've had no signal or data since then. Live Chat are...

Resolved! No service

My phone is saying no service and can’t turn mobile data on it’s saying I need to do a update but it’s updated and no update available

O2

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