Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Trying to cancel contract/plan that's been unused all year

So I bought a Samsung Galaxy Tab A (2018) back in September 2019 for a 36 month plan and 2GB a month, and traded it into the nearest O2 store back last December because I just wasn't using it at all. That, and I had bought a laptop to use for Uni lec...

Resolved! Exchange request

Hello. I recently purchased an iPhone Pro 14 on a Pay Monthly contract. I have noticed a cosmetic fault on the back of the device today. It is a small white dot that I am unable to remove with a microfibre cloth. I would like request an exchange. Tha...

Resolved! Charged three times for an international text

Hello, I was having quick glance over the MyO2 app when I noticed some extra charges, I understand that there are fees for international text, but I've been charged 3 times for one text! My phone is only showing one text going out/sent at 1933 for in...

Resolved! Looking to upgrade but have accounts with creditors can i still upgrade or will i be refused

Im looking to pay off my device plan and upgrade to the new i phone. Unfortunately i have couple of accounts that have gone to creditors. ( this account is ok ). If pay off device plan will i still b able to upgrade or will i have credit checks done ...

Resolved! Switchup iPhone 14 Pro Max

Quick question to see if anybody on here is knowledgable on this... So, the iPhone 14 Pro Max is 4 weeks delivery. I want to 'Switchup' to it... how do I do it and will I be without a phone for the 4 weeks delivery? Ive done switchup deals but not wh...

Resolved! Trying to get a new contract - So. Incredibly. Awful.

I signed up for a new contract on Thursday night and I've been told to wait for another week before it can go through. My credit check hasn't been done yet. Is this normal? Everyone keeps telling me to wait and that it could take 3 to 5 days, but I d...

Moved from giffgaff to o2 pay monthly - iPhone 12

I went into store last week, signed up for a pay monthly sim plan, the store adviser helped me to get a PAC code from giffgaff said once my current SIM goes offline, switch to the new o2 sim. This happened today - I have no service on my giffgaff sim...

Resolved! Discounts?

I'm trying to reduce my monthly outgoings (like most people!).I have a sim only O2 sim that I pay £8 per month for 15gb. Is it possible to get an NHS discount on top of this or is that only for phone purchases? I have had the sim for about 4 months n...

Resolved! Old number hasn’t ported yet

Hi, I am moving from Vodafone to O2. I sent off my PAC to keep my old number which appears to have ported to o2, when I ring it it goes to an O2 messaging service. However it hasn’t ported to my new sim so I still have the new number and I can’t get ...

Resolved! Porting not worked

Hello. I have just moved to O2 and my old (giffgaff) number was due to port today. My giffgaff SIM stopped working this morning (as expected) and then at midday today I lost service on my O2 esim. I waited all afternoon hoping it would spring into li...

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