Zone 3 Roaming

LivLife · ‎17-04-2024

Hi, I just bought a Zone 3 international roaming bolt-on, but none of my text to Bangladesh to UK is been delivered. Could you please assist?

MI5 · ‎17-04-2024

@LivLife

The bolt on is for data.

Sending texts to UK costs 50p each.

If you have a zero spend cap these extra costs will be prevented.

Guide: Spend Caps & Charge to Mobile on O2

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LivLife · ‎17-04-2024

Thanks for confirming that the bolt is not required to manage the text service. Could you please advise the refund process for the bolt-on that I have purchased? Thank you.

MI5 · ‎17-04-2024

@LivLife

You will need to contact O2 for that Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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