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Wrong big bundle on activation

Fevers
Level 1: Joiner
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on ‎20-07-2020 12:38

on ‎20-07-2020 12:38

Good afternoon

 

I have activated a SIM card today and had £30 credit put onto it but have been put onto the £20 big bundle deal when I wanted the £30 big bundle with 100gb of data each month if I top up at least £30 each month.

 

Could you please change my plan using the £10 credit left from the £20 to £30 big bundle enabling me to use 100gb.

 

kind Regards,

 

Neil Fevers

 

 

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MI5
Level 94: Supreme
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on ‎20-07-2020 12:41

on ‎20-07-2020 12:41

@Fevers 

You'll need to call 4445 to speak to O2 about that.

Meanwhile, change your tariff for next month in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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