Won't let me do O2 Refresh?!

[Anonymous]

Hey guys!

I'm trying to upgrade my phone early using Refresh. It says that if I pay 16 pound something I can upgrade early (Im due an upgrade on the 14th). I'm impatient and want to do it now... but everytime I click Refresh it just says that I'm unavailable for an upgrade and to come back on the 14th. I thought the whole point was you could do it at any point?!

Any ideas?

Cheers

[Anonymous]

Hi and Welcome.

I would suggest calling O2 on 202 for Cs or if your passing an O2 shop go in and upgrade (if eligible then you'll walk out with the phone )

Link on Refresh / Speed tonRefresh Faqs.

http://www.o2.co.uk/refresh/frequent-questions

[adamtemp64 · Accepted solution]

to do speed to refresh you unfortunatly cannot do it on the web shop. from the t&C

The Offer is available for Eligible Customers in O2 Shops and Customer Services over the phone or via webchat.

Hope that helps

[Anonymous]

Terms and conditions link http://www.o2.co.uk/termsandconditions/rewards/speed-to-refresh

Hope that helps.

Take care.

[Anonymous]

I have been with Refresh since the back of last year and got nowhere on line or via the phone when I tried.  

I went into an O2 shop and they sorted there quickly there and then with no problems, including a reasonable trade in on the old phone which they credited to the new Refresh account.

Whilst I can understand the Refresh System not suiting everybody it has me and dont regret the change in my account

[Anonymous]

That's great that the Refresh Tariff suits your wants and needs @Anonymous