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Why have I been charged for Disney plus- it was advertised as free

Raraa
Level 1: Joiner
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I have not used Disney plus and don’t understand why I have been charged for it. I would appreciate it if it is deducted from my account I did not agree to be charged for this
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MI5
Level 94: Supreme
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@Raraa 

You must have activated it as it isn't forced on you.

How to cancel it here Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120758 Posts
  • 605 Topics
  • 18208 Solutions
Registered:

@Raraa 

You must have activated it as it isn't forced on you.

How to cancel it here Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
136 Views