Why can we not make free calls to support? the 202 number is dead?

[Anonymous]

I tried calling to check when my contract is over,  202 rings then dies in a second.

I then tried the landline pay number that gets you in a menus system.

I chose the "are you thinking of leaving O2" option and ended in a huge queue.

They must be lining up to leave?

Been with O2 since 2008 it was a good network in those day and 202 worked.

Anyone else able to get through on it?

[Cleoriff]

So many of these types of posts over the last 4 weeks...very sad indeed...:smileysad:

[Anonymous]

The problem with out sourcing I'm afraid. More money less service

[Anonymous]

After all the hassle with the Note 2 kit kat upgrade this is another nail in coffin not to mention that for a relacement at end of contract identical phone and airtime etc from Virgin  £16 pcm cheaper retention does not seem to be of interest to 02 any more

[jonsie]

No argument  from  me, I've never agreed with the fair deal  for all. 

[DoKtoR]

I waited on hold almost 8 minutes to then be told by an automated voice (what else?), that they were closed. Just ridiculous.

[Cleoriff]

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@DoKtoR wrote:
I waited on hold almost 8 minutes to then be told by an automated voice (what else?), that they were closed. Just ridiculous.

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@DoKtoR 

If this was today (Sunday) they should have opened at 8am - 6pm.

I would try them again.

[MI5]

@DoKtoR 

There may be other ways you can get help rather than calling 

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M2924...