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Why can't I call from home in the UK to USA?

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JB1970
Level 1: Joiner
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‎20-09-2022 22:59 - edited ‎20-09-2022 23:00

‎20-09-2022 22:59 - edited ‎20-09-2022 23:00

O2 Pay Monthly.  Had an issue following a trip abroad and needed to contact the hotel in the USA from home (UK). Tried everything but keep getting 'number not recognised message', same on my wife's phone.  I know the international code etc were correct as it shows the city name on the iPhone display and also we can use the same number from our landline.

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MI5
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‎20-09-2022 23:13

‎20-09-2022 23:13

@JB1970 

Do you have a spend cap Guide: Spend caps on O2 or an international call bar on your account?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 202 from your mobile.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150729 Posts
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  • 28710 Solutions
Registered:

‎20-09-2022 23:13

‎20-09-2022 23:13

@JB1970 

Do you have a spend cap Guide: Spend caps on O2 or an international call bar on your account?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 202 from your mobile.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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