Where is my order?

[David1972]

I ordered my device on Friday and still have no received an email confirmation that it’s being despatched or tracking info despite paying for next day before 12 delivery. I spoke to an adviser this morning who said I would receive the email and my order today before 12. It’s now after 12 and I have received neither. I took the day off work as I was informed it would definitely be arriving today. Anyone have the same issue?

[Cleoriff]

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@David1972wrote:
If it is in fact out of stock, what is the usual waiting time to receive it? Only ordered it as it said it’s in stock and I need a new phone ASAP! It was IPhone X I ordered.

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There is absolutely no time we can give you re that @David1972

Your best bet is to ring customer services (again) and ask them. https://www.o2.co.uk/contactus

[MI5]

Stock changes daily but there is no online checking service available for the X on O2, so it's just a waiting game I'm afraid.