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What does waived off mean

JWF98
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Been told my upgrade fees may been waived can anyone explain what that means ?
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MI5
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@JWF98 

It means you don't have to pay them. 

O2 will cover the cost of upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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JWF98
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This upgrade on us and we will pay the rest of your device is got one a pound dearer do I still the old one paid off or not ? Because I’m not gonna pay it off when I’ve been told they will
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MI5
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@JWF98 

When you upgrade you take a new contract and pay the new price going forward.

The free bit is that O2 pay off what you owe on the old contract so you don't have to pay it yourself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 16
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JWF98
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So do they pay the whole thing off ?
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MI5
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@JWF98 

They pay what you would owe on the old contract to upgrade early.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 16
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JWF98
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So I think the last time I check I was on 300 or 400 so would they just pay that all off
Message 7 of 16
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MI5
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Yes
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 16
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JWF98
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Have you upgraded as well ?
Message 9 of 16
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MI5
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Many times in the last 20 odd years.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 16
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