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JWF98 · ‎22-04-2020

Been told my upgrade fees may been waived can anyone explain what that means ?

MI5 · ‎22-04-2020

It means you don't have to pay them.

O2 will cover the cost of upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JWF98 · ‎22-04-2020

This upgrade on us and we will pay the rest of your device is got one a pound dearer do I still the old one paid off or not ? Because I’m not gonna pay it off when I’ve been told they will

MI5 · ‎22-04-2020

@JWF98

When you upgrade you take a new contract and pay the new price going forward.

The free bit is that O2 pay off what you owe on the old contract so you don't have to pay it yourself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JWF98 · ‎22-04-2020

So do they pay the whole thing off ?

MI5 · ‎22-04-2020

@JWF98

They pay what you would owe on the old contract to upgrade early.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JWF98 · ‎22-04-2020

So I think the last time I check I was on 300 or 400 so would they just pay that all off

MI5 · ‎22-04-2020

Yes

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JWF98 · ‎22-04-2020

Have you upgraded as well ?

MI5 · ‎22-04-2020

Many times in the last 20 odd years.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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What does waived off mean

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