Were is my new phone

[DawnS]

I ordered a phone 5 days ago through o2 and it went through okay but i still haven't recieved it

[jonsie]

If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[KingAmo]

@DawnS

It may look like your device maybe out of stock.
Check and see if you did receive an email confirming that your device has been dispatched.
If it has then you will need to call customer service as stated.