Voucher code not working

[CFH88]

About to buy iPhone but voucher code “xxxxxxxx” didn’t work?

[mod edit: please do not post personal information on the public board. Thanks!]

[Cleoriff · Accepted solution]

Hi @CFH88 

Where did you get the voucher from? If a third party, then you need to call them.

If O2, then call customer services.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.