Voicemail Default Pin Issues!

[smc]

This is something that has been happening for a good while now and not just to me, happens to other family members who are with o2 as well.

If someone leaves a voicemail for me and I call 901 to retrieve it get told that my pin is set to default and to enter a new pin.....have done this and yet still every time I get a voicemail I get the same message saying my pin is set to default!!!!!

Any ideas what the problem is? As I say it doesn't just happen to me, happened to my dad today and had happened to him just a few weeks ago too.

[perksie · Accepted solution]

It sounds like a system problem, have you asked O2 about it?

[smc]

No have not contacted o2 yet. Thought I would ask here first as given I am not only one in my family affected thought others must have been affected too.

[perksie]

I noticed it when I used TuGo and put it down to that.

[smc]

I am on PAYG but parents are both on Pay Monthly and they have same problem.

[jonsie]

You definitely need to contact customer service as perksie suggests. There must be a system issue.