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Voicemail Default Pin Issues!

smc
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This is something that has been happening for a good while now and not just to me, happens to other family members who are with o2 as well.

 

If someone leaves a voicemail for me and I call 901 to retrieve it get told that my pin is set to default and to enter a new pin.....have done this and yet still every time I get a voicemail I get the same message saying my pin is set to default!!!!!

 

Any ideas what the problem is? As I say it doesn't just happen to me, happened to my dad today and had happened to him just a few weeks ago too.

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perksie
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It sounds like a system problem, have you asked O2 about it?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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perksie
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It sounds like a system problem, have you asked O2 about it?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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smc
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No have not contacted o2 yet. Thought I would ask here first as given I am not only one in my family affected thought others must have been affected too.
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perksie
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I noticed it when I used TuGo and put it down to that.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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smc
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I am on PAYG but parents are both on Pay Monthly and they have same problem.
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jonsie
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You definitely need to contact customer service as perksie suggests. There must be a system issue.

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