Solved: Visual voicemail

Miklemus · ‎07-05-2020

I recently got the 100Gb sim (unlimited calls and texts) 12 month contract for £20 as I was out of phone/sim contract but now my visual voicemail doesn't work anymore.

I have tried the dialled 1750 and turned my VM on but still nothing!

I have tried sending a message saying "STATE" to 9011 but still nothing!

I have tried going "airplane" but still nothing!

I have reset network but still nothing!

and yes I have tried the good old "turn off and on again" but still nothing!

it seems that I need a iData bolt on but there is no way of adding it via the O2 app nor via the O2 website and calling 202 doesn't work either.

need this fixing ASAP as I use my phone for work and I need instant access to my voicemails - help plz ?

MI5 · ‎07-05-2020

@Miklemus

Yes, you need iData and the only way is to call Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎07-05-2020

@Miklemus

Yes, you need iData and the only way is to call Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Miklemus · ‎08-05-2020

Cheers MI5 for the super fast reply and it was as I feared - nowt I can do till things get back to normal...

MI5 · ‎08-05-2020

Try at 8.00am before the rush.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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