Visual voicemail not working (error 1035)

[Anonymous]

Hi everyone

I'm having a problem with visual voicemail and wondered if anyone could help as I've called o2 several times and the issue isn't resolved.

I moved from payg to contract in March, and had a galaxy s7.

My phone stopped charging, so I moved over to iPhone se which I love but the Visual voicemail wasn't working.

I called o2 after reading the advice on here about being on the correct iPhone data plan, which o2 activated.

I turned off wifi, and left my phone until the next morning. I checked and I had the visual voicemail screen, so I went to Greeting, recorded a custom greeting, and when I press save I get the following error

"The operation couldn't be completed (com.apple.mobilephone error 1035)

I've reset my network settings,
Correct settings sent to my phone, I've deactivated and set up voicemail again
Restarted my phone

I've called o2 who just keep getting me to reset network settings all the time, I went into store and they checked the iPhone data was active, and said to leave it overnight

I've checked this morning and it still doesn't work after 3 days

The iPhone is brand new, and set up as a new iPhone, hasn't been jailbroken or anything like that

Can anyone suggest or help

Thanks in advance

[MI5]

It sounds like an account issue so get back onto customer services until you find someone who can fix it for you.

[madasaf1sh]

Did you keep the same number as your PAYG sim, when moving over to Pay Monthly? as VV isnt available to PAYG customers (AFAIK), if so it probably needs Customer Services to escalate it to level 2 support to change the flag on VoiceMail,.

[MI5]

VVM is dependent on iData being set up correctly.
There will be a box somewhere on the account settings that needs to be ticked.
I'm sure no escalation is required or else everyone who ported a number in would have the same problem.

[Anonymous]

The number was transferred from PAYG and I did tell o2 this and asked them to check but they said it was ok (I'm not sure if they did check since the first customer services person I spoke to today kept asking me for security details and said my voicemail is diverted to anothe rmobile (it isn't)

I asked to be put through to someone else, so I ended up talking to a guru, who again got me to deactivate/reactive voicemail, reset network settings.

Now I can't even get normal voicemail notifications, and the guru blamed me saying I was confusing the system by using VVM until I reminded her that I was as that was the whole point of the call.

I'm a patient guy, but if I'm asked to reset settings anymore, I swear I'll scream. It's now been passed to the network services team to deal with, where I've been told it's 5 days before I get a callback

[MercedesS]

Hello @Anonymous

We are sorry to hear about your problems  Have you managed to get it fixed? Please let us know in case we could help you further