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Level 1: Joiner
Posts: 3
Registered: ‎03-12-2020

Visual voicemail error

Have a problem with VV. I had recorded my own greeting and now want to change it back, problem is when I try to save the change I get an error. I have deduced from my findings that it's an issue with O2 as I've tried a Vodafone sim in my iPhone and it works fine. I have also tried 3 friends' iPhones who are also O2 customers and they get the same error.

 

Can this be fixed?

 

 

9B81B68D-FC8E-4F97-B348-966DDF09E812.jpeg

Posts: 114,240
Topics: 569
Solutions: 15,410
Registered: ‎04-04-2012

Re: Visual voicemail error

@geordiechris72 

O2 is currently upgrading the voicemail system and some functions are not working currently.

We've been advised to give it a few days and try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎03-12-2020

Re: Visual voicemail error

Hi MI5,

 

Many thanks for the very quick response to my problem! I will do what you advise and see if it corrects itself over time.


Once again, thank you,

Chris

Posts: 83,224
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: Visual voicemail error

Posts: 114,240
Topics: 569
Solutions: 15,410
Registered: ‎04-04-2012

Re: Visual voicemail error

You're welcome @geordiechris72 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 49: Rootin' Tootin' 
Posts: 6,690
Registered: ‎26-03-2014

Re: Visual voicemail error


@jonsie wrote:
Or, err....weeks...

if ever!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here