on 14-10-2023 18:11
I am an O2 customer & have been for a good few years.
I took over my late fiance's Virgin Media broadband account after he passed away, last year. Now I'm moving out & need to cancel Virgin Media broadband but I'm concerned they'd cancel my O2 contract or have I got myself mixed up as I know they merged?
I'm going to write to Virgin Media to cancel the broadband as I do not fancy waiting by my mobile phone via Relay UK (text service for the deaf), for back & forth calls. I'm just worried that virgin media will stop my O2 data etc, seeing I got my O2 SIM via O2 years ago.
I'm grateful for any help & thank you for your patience.
on 14-10-2023 18:13
No the phone and the broadband are different so cancelling with Virgin will not effect O2
on 14-10-2023 18:15
Completely safe to cancel.
No tie in with the two contracts except your volt benefits which will still continue until you change anything with O2.