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Upgraded with refresh with o2 saying they would pay off remainder of bill

TomP
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Recently upgraded my old ipad to get a new one, selected the option to upgrade with o2 saying they would pay off the remaining device plan. I upgraded and then 3 days later a direct debit of £38 came out which is the old device plan. upon recieving my bill it says o2 buyout - £38 which i assume is the device plan being paid off by o2 but that is on the bill 2 days before the other £38 came out! so o2 only paid 1month even though when i upgraded it said they would pay the remaining device plan, which was £76.

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MI5
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@TomP 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TomP
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When i call o2 about billing i just get told to visit online by an automated service 

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MI5
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Keep trying
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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