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Upgraded but now paying 2 contracts

018829
Level 1: Joiner
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on ‎07-07-2020 07:51

on ‎07-07-2020 07:51

Hi,

I cant get through to o2 and I upgraded two months ago. When I upgraded I was given a new number even though I set up to just keep existing number ( 02 contract) .

My first contract is now spent yet I am still being billed for both, two airtime Bill's.

Any advice much appreciated.
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MI5
Level 94: Supreme
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on ‎07-07-2020 07:54

on ‎07-07-2020 07:54

@018829 

Only customer service can help.

All numbers to try here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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