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Hassan2
Level 1: Joiner
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Hi, when is my upgrade due? Why is your app ******?

Message 1 of 6
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jonsie
Level 94: Supreme
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This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it 

https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603

And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message

See links below 

  

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

Message 2 of 6
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MI5
Level 94: Supreme
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Flagged

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 3 of 6
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Enlli
Level 66: Unequalled
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Are you are trying to log in to the My O2 app.

 

Instead try the web version 

 

https://accounts.o2.co.uk/signin

 

If that works then delete the app, reboot phone and reinstall 

 

If none of that works then 

 

You can call O2 on 202

 

Text INFO to 85075  will give you information about you account 

 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 6
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jonsie
Level 94: Supreme
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Message 5 of 6
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Oxonian
Level 29: Intuitive
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@jonsie wrote:

Over 2 hours since post was flagged

Disappointing...


@jonsie 

It's showing for me as having been edited at 13.13 by @vince1, which is within 25 minutes of the flag. 

However, there are strange things today with updates only seeming to appear quite some time after they were posted. 😠 

Message 6 of 6
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