This is a customer to customer forum so we can't handle accounts.
You are best talking direct with sales.
You can call them on 0800 081 0255
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
