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Glen21
Level 1: Joiner
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on ‎19-07-2021 17:35

on ‎19-07-2021 17:35

Hi I have been trying all day to upgrade. Whilst the staff have been very helpful the technical side seems a bit iffy. I have paid off the balance on my phone so it should be straight forward. However I am being told I have got to go to the store. Which is a bit difficult when you are isolating. I feel like calling it quits and going elsewhere.
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madasaf1sh
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on ‎19-07-2021 17:49

on ‎19-07-2021 17:49

@Glen21

When did you pay off the balance, as sometimes it can in very rare occasions take a while for the system to update.

What have they told you is the issue?
--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
In response to madasaf1sh
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on ‎19-07-2021 17:52

on ‎19-07-2021 17:52

@Glen21 

Have you tried to upgrade in your MyO2 http://www.o2.co.uk/myo2 ?

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Glen21
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on ‎19-07-2021 18:06

on ‎19-07-2021 18:06

Hi its been applied, apparently i have used the code to many times?
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Glen21
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on ‎19-07-2021 18:07

on ‎19-07-2021 18:07

Thats the upgrade code sorry
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MI5
Level 94: Supreme
In response to Glen21
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on ‎19-07-2021 18:53

on ‎19-07-2021 18:53

You should be sent a new code when you go through the upgrade process @Glen21 

Is nothing being sent to your phone?

I'll tag in @O2Waqas for help too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Waqas
Former Staff
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on ‎19-07-2021 19:05

on ‎19-07-2021 19:05

Thank you for the tag @MI5 

 

Apologies you are experiencing issues upgrading @Glen21, I will send you a private message so we can look at this further

 

Thanks 

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