Upgrade

[Jasmine2]

Anyone els having problems with their updfage options not loading?? Been trying for 2 days now

[madasaf1sh · Accepted solution]

@Jasmine2

How are you trying to access the upgrade function is it via My o2 app or web browser.

If via Web Browser, i would recommend clearing cookie and history / temp files and trying again or use a different web browser Edge (Windows) or Safari (mac) should work

[Cleoriff]

@Jasmine2 

I haven't had a problem, there again, I'm using a PC and not the App.

If you want to give customer services a call to upgrade, then use any number in this guide Guide: Coronavirus Community Help and Support 

Or even go instore. This may be the best option if you have a store close by.

[seewhatyoucando]

@Jasmine2 have you tried a full browser on a PC ? Myo2 seems problematic on Android for me or on the o2 app, the iPhone is better but best try a full desktop browser maybe? Worth a try

[Jasmine2]

I havent tried using a laptop yet i'll give it ago, ive tried the app and also the website!
Everything els on the app is working fine

[Jasmine2]

Also i keep getting a quick notification every hour from o2 saying my o2 is measuring a network performance stays for like 5 seconds i dont know if that has anything to do with it

[seewhatyoucando]

@Jasmine2 that’s in the MyNetwork app, you can use the drop down menu choose My Experience then the third option down to switch it off.

^Android app

[seewhatyoucando]

@Jasmine2 same on iPhone app I just checked