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Anonymous
Not applicable

on ‎27-09-2017 10:13 - last edited on ‎27-09-2017 12:09 by

on ‎27-09-2017 10:13 - last edited on ‎27-09-2017 12:09 by

Hi

 

Please can you advise when i can expect to receive my new phone?  Order number ms-[removed]

 

I placed the order on 14/09/17.

 

Thanks

Emma

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MI5
Level 94: Supreme
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on ‎27-09-2017 10:14

on ‎27-09-2017 10:14

Please see tracking help here https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
For other enquiries you need to speak with O2 http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎27-09-2017 10:14

on ‎27-09-2017 10:14

Please see tracking help here https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
For other enquiries you need to speak with O2 http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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mavericke
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on ‎27-09-2017 10:15

on ‎27-09-2017 10:15

@Anonymous

 

Your best bet is to call O2 on 202 though. At this moment, Live Chat seems to be not working...

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Anonymous
Not applicable
In response to mavericke

on ‎27-09-2017 12:13

on ‎27-09-2017 12:13

Never rely on chat for account queries 

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Martin-O2
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on ‎28-09-2017 10:33

on ‎28-09-2017 10:33

Hey @Anonymous has your delivery date been confirmed yet? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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