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Upgrade via uswitch

Soggy6
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My pay monthly contract is coming to an end and I wish to keep my phone and number and just switch to a Sim only deal

I've found a real on uswitch which is better than what the O2 portal is offering 

How do these upgrades work..is everything just transferred automatically from old to new cobtri?

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Enlli
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Select the deal you want on USwitch 

You will then be taken to an O2 portal.

 

Select existing customer

Select Upgrade

There will be a quick credit check after which everything will change over

Same payment date etc.

1000011952.jpg

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

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Soggy6
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..old to new contract and 🫣

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Enlli
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Select the deal you want on USwitch 

You will then be taken to an O2 portal.

 

Select existing customer

Select Upgrade

There will be a quick credit check after which everything will change over

Same payment date etc.

1000011952.jpg

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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jonsie
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When you are going through the deal on O2 via USwitch

Save yourself a lot of grief by selecting UPGRADE but also elect to keep your present sim

Otherwise O2 will immediately disconnect your present sim and you will be without a working phone until a new sim arrives

Your My O2 will update to the new tariff within hours and you may find you are due some credit as there will be a difference in cost and your next bill will be worked out pro rata for the following month

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Soggy6
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Spot on... thanks 

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TPP1986
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Hope this is OK to ask here;

I have 4 numbers under my O2 account:

 

Mine

x3 children

 

Would O2 allow me to upgrade all the numbers? Or just one?

 

Reason I ask, is USwitch have an offer on for 32GB of data for £8 per month.

This would reduce my overall monthly costs.

 

PS: All device plans are paid off

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MI5
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@TPP1986 

As many as you wish.

Just do one at a time, but as credit checks will be required, you may have to just do one per month as the system will automatically reject if you try to do too many checks in a short period of time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TPP1986
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Thank you!

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TPP1986
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1 more quick question though;

Do you think it'll be better to upgrade direct with O2 or use USwitch?

 

O2 - £49 pm / 36 months / 25 GB

US - £43 pm / 24 months / 400 GB

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jonsie
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