Today I received a call from 02(capita) offering me an upgrade. My current contract ends in about 7 months..conversation started with details about my current call plan, I could save money with a reduced plan as I dont use that much data or free call time etc, then went onto offering a new phone....all seemed ok at that point...I would have to pay £89 for phone, my old phone could be traded in for £200 and I thought ''Great'' as a customer of 10 years+ and had never received an upgrade directly from 02 it seemed a good deal.
Then she said.... I will have to pay £175. to change contracts
Total amount to pay today would be £265 ....then guess I would receive £200 soonish for trade-in so I would be down about £65, but over the next 7 monthsof call plan charges it equals about even. Them ahead by £10 or £20 at most.
Ok... I might end up with a better phone for the next 7 months, but why did they not say from the start that I would have to pay £175.00 upfront to change plans.
They rang me, not the other way round.
The reason for being with 02 was to avoid all this crap, get a phone, plan and crack on. Now they have another long-time customer saying 'up-yours' I'm going elsewhere
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