Upgrade letter

[Hellypoos]

Hi, I've received a letter informing me I'm beyond my term contract but can't get hold of anyone to discuss it, I don't want to use the opt out text message as that will increase my payments again, I'm hoping to switch to giffgaff but I daren't risk swapping at the moment as I'm not sure if my i phone  is locked to O2, my business telephone line is currently diverted to my mobile,  I had 14 days to reply to this letter. I've no idea what I'm best doing, can anyone advise please? 

[MI5 · Accepted solution]

@Hellypoos 

Try these numbers on link to call upgrades or speak to O2 Guide: Coronavirus Community Help and Support 

The best number to get through seems to be
0800 587 4005

To unlock phone, check here Guide: Unlocking an O2 phone to use a different SIM card 

[Bambino]

@Hellypoos Please see this: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

Customer service numbers are in the link below. 0800 587 4005 seems to be the number to try first.

Guide: Coronavirus Community Help and Support 

[bigdavie88]

Giff Gaff uses the o2 network so wouldnt matter if your phone is locked to o2 or not your phone will work with the Giff Gaff sim.