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Upgrade issues

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MotherofTwo
Level 1: Joiner
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on ‎04-07-2023 20:59

on ‎04-07-2023 20:59

I pay for my sons 2x mobile accounts. We have had contracts with Virgin for a quite a number of years and I am happy with the tariff. I tried to obtain an upgrade in April but as the swap from Virgin to O2 was taking place I was advised that no upgrades could take place during this period.

Fine - not really but we waited. 

 

I have just tried again to obtain a new contract and a new device but O2 now say I have to wait 9x days. 

 

Surely it shouldn't be so difficult to purchase a new device and start a new contract?

 

Any advise would be helpful. Tried to call but was told that the wait time was over an hour and they close at 9pm. Online chatbot could not help either.

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MI5
Level 94: Supreme
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on ‎04-07-2023 21:13

on ‎04-07-2023 21:13

@MotherofTwo 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Best time to call is 8.00am

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152472 Posts
  • 651 Topics
  • 29104 Solutions
Registered:

on ‎04-07-2023 21:13

on ‎04-07-2023 21:13

@MotherofTwo 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Best time to call is 8.00am

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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