Upgrade gone wrong!!!!

Gracetopher86 · ‎08-04-2020

So I was told I could upgrade, went for the new iPad pro thinking it was an additional line but it's not and now I want to return it. O2 have changed my mobile number to the tablet so I can't call anyone, can't receive calls, there's no messaging options. Wtf am I supposed to do? If I need to phone for an ambulance I can't, can't phone family or anything. How am I supposed to sort this

Gracetopher86 · ‎08-04-2020

Oh I should say I haven't put the sim in the tablet

MI5 · ‎08-04-2020

@Gracetopher86

You need to call customer service in the morning to fix your mistake Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Gracetopher86 · ‎09-04-2020

I can't call anyone at all!

Cleoriff · ‎09-04-2020

@Gracetopher86

They open at 8am. Try then

Veritas Numquam Perit

gmarkj · ‎09-04-2020

If you read the link you can call the 0800 number using Skype @Gracetopher86

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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