Unrecognised charges and ridiculous service time

[Angrycustomer24]

Upon receiving my bill I learned I have accrued £239 excess charges. I don't know what there are and they aren't itemised on my bill. I raised the query with O2 immediately. They told me there would be an investigation taking no more than 10 days. Every day since those 10 days I've been asked to allow 1 more day. They have since marked me down as a late payer and restricted my services. They say the charges are made against my number, but I had no texts or emails to notify me as they were added. I also had a spend cap on place. Now when I try to talk to them I can't even get onto the chat. Has anyone else been done over by O2 this way?

[MI5]

@Angrycustomer24 This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Angrycustomer24]

I've tried. I can't get a response. And all of the responses I've had have been to come back tomorrow. I want to know if anyone else has had the same thing and what the resolve was 

[MI5]

@Angrycustomer24 

Makes no difference if anyone else has been "done" this way as there will never be 2 identical cases.

Keep persevering with O2.

If it becomes necessary https://www.o2.co.uk/how-to-complain

But should be considered a last resort https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

[Roblfc]

Short answer....they are a bunch of THIEVES 

[madasaf1sh]

@Angrycustomer24 

Have you checked your bill to find out where the charges have come from as if they are from Google or Apple or some other App store you need to contact them, as o2 cant do anything about it.. 

And if o2 have investigated and have decided you are liable then you need to pay...  Issue a SAR request for details on how they have come to that decision.

Have a look in things you have bought....  

[Angrycustomer24]

Agreed!!!

[Angrycustomer24]

The bill just has charges. No info at all. Tha is for the advice on the SAR request 

[madasaf1sh]

@Angrycustomer24 

Just so you know they have 40 days to respond to a SAR request, so you will be in for a long wait..