Unlocking device
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on 22-10-2023 09:31
I requested for my phone to be blocked and when i rang and requested for it to be unblocked o2 have repeatedly ended the call on me and haven't unblocked it
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on 22-10-2023 11:50
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-10-2023 18:55
If Customer Services have repeatedly ended your calls without resolving your issue, you could consider complaining :-
https://www.o2.co.uk/how-to-complain
Customer+Complaints+code+250523.pdf (o2.co.uk)
https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf
I suggest that you detail when you called, so that the complaints' handler can access the recordings as part of his review.

