Unknown item on bill

[Gillie43]

There is a charge for £80 on my bill for the period ending 2 January 2023 and a further item for £100 for the period ending 2 February. Both charges are headed "Things you have bought". I have bought nothing and would like an explanation as to what these supposed items are so that I can be refunded. 

[Bambino · Accepted solution]

@Gillie43 This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[TallTrees]

Hi there @Gillie43 

Welcome to the o2 Community forum 

I understand your concern very upsetting 

Obviously you need to  contact o2 customer services.

I'll give you a few options .

 Do you think it could be a scam?

  Some information here 

Phishing, Smishing & Scams. Latest info & advice. 

Social media contact here:

O2 Social Media

(Twitter | Instagram | Facebook)

Guide: How to find help & contact O2 

Hope this helps and good luck

[madasaf1sh]

@Gillie43 

o2 wont refund you, you need to look on your bill, and contact the Merchant listed under the things you have bought, it will say Itunes, Google Play or Microsoft as an example. 

You then need to contact them, and see what they say, unfortunately they are clamping down, on people, who have given the phone to someone to use, let other people know their pin number, etc.. It is now upto you to prove beyond any doubt, that you haven't compriomised your phone or device. 

Good luck

[Breanna]

Were you able to figure out where the charges were coming from @Gillie43?