Unexplained items on my bill

[xyz1231]

I have a number I do not recall ringing on my phone (it's not in my contacts) and some odd "picture message to email" lines on my bill. A summary of the relelevant litems is:

Calls

19 Aug 17 12:40 0844xxxxxxx Service 2m 7s £1.093    -- what is this?

Messages

19 Aug 17 12:17 0091xxxxxxxxx Text £0.292 -- OK I recognise sending this text to India

19 Aug 17 12:29 Picture message to Email Picture  £0.416 -- what is this?

21 Aug 17 12:49 Picture message to Email Picture £0.416  -- what is this?

Please help. I don't understand what causes these charges.

[edited: For your own security don’t post phone numbers or other personal details]

[Anonymous]

@xyz1231 We have a help guide here

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

[MI5 · Accepted solution]

Explanation of picture messages here
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
We can't really help with the other charges as we aren't customer service so give them a call for help http://www.o2.co.uk/contactus

[Beenherebefore]

If you google it, the British Heart Foundation charity is returned

[jonsie]

Looks like mms charges. Do you have an iPhone? Possibly using the subject header. Have a look at the guide here....

https://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-...

[Wa10]

The 0844 number appears to be for the British Heart Foundation charity @xyz1231, have you contacted them at all?

[Martin-O2]

Hey @xyz1231 Welcome to the O2 community! did the above advice help clear up the items on your bill you were unsure of? 

[Summer2016]

I still dont understand why these charges are on my bill 

[Summer2016]

How can i stop being charged the extra charges on my bill 

[MI5]

@Summer2016 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks