I’ve come back to O2 after a brief stint on Three and something seems to have gone awry with the port. I’ve spent hours on the phone to O2 trying to get this resolved for the past 10 days and have gotten nowhere. I’ve done all the troubleshooting possible - restarting, updating my phone, resetting my network settings, etc. I’ve even been to an O2 store where they’ve swapped my eSIM for a physical SIM then said there was nothing more they could do.
I’ve been waiting on their network team to contact me but they keep ignoring the note customer service have left asking them to call my work number, so they just leave voicemails on my mobile number with no way for me to call them back directly. Customer service say they can’t transfer calls to them and I have to wait for them to call me. I’m at a loss, thinking I have no choice but to switch providers given this level of incompetence. I can see other people have had similar experiences so I can only guess this is related the porting process. Data, texts, visual voicemail and outgoing calls are all working ok as well as FaceTime so it’s ONLY incoming phone calls which aren’t working. I’m counting on O2 to investigate, determine the cause and resolve this. At the moment I’m thoroughly regretting coming back to O2, thinking of switching to EE.
I know this forum is primarily just fellow customers but I’m at a loss, so posting this in the hopes that someone’s else has a brilliant idea or knows of a solution I’ve missed.
